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Terms and Conditions

TERMS AND CONDITIONS

Kindly carefully read our Terms and Conditions and in particular our Conditions of Carriage as you will be requested to confirm that you have read and understood these before your Booking can be confirmed.

CONDITIONS OF CARRIAGE

CARRIER’S REGULATIONS

CONDITIONS of CARRIAGE

INDEX

1 Definitions

2 Applicability

3 Fares, Taxes, Fees, Charges and Currency

4 Bookings

5 Check-in and Boarding

6 Refusal and Limitation of Carriage

7 Baggage

8 Schedules, Delays, Cancellations and Denied Boarding Compensation

9 Refunds of Fares, Taxes, Fees and Charges

10 Conduct Onboard Sama Aircraft

11 Arrangements for Additional Services

12 Administrative Formalities

13 Liability for Damage

14 Time Limitation for Claims and Actions

15 Our Regulations

16 Interpretation

17 Choice of Law and Jurisdiction

ARTICLE 1 Definitions:

We, us, our – all refer to the trading name of Sama LelTayaran Company Limited as per Commercial Registration No. 1010217212 I, Kingdom of Saudi Arabia

You, your – means any person(s) in whose interest the Booking is made and who is/are to be carried or is/are carried on an aircraft, except members of the crew. (See also the definition for Booking and for Passenger)

Additional Fees –refer to the additional charges arising from optional services requested by you from us,

Agreed Stopping Places – are the places, other than the place of departure and the place of destination, set out in our timetables as scheduled stopping places on your route

Airline Designator Code – is the two or three letters or the letter and number which identify each particular air carriers

Authorized Agent – is an agent who we ~~have~~ has been appointed to represent us in the sale or delivery of air transportation on our services

Baggage – means your personal property accompanying you on your flight, which unless otherwise specified, consists of your Cabin and Hold Baggage

Baggage Receipt – refers to the receipt given to you by us or our Authorized Agent at the check-in desk which relates to the carriage of your Hold Baggage

Baggage Identification Tag – means at label issued solely for identification of Hold Baggage, which is normally attached to the Hold Baggage during travel

Booking - means the flight booking you have made with us, which entitles you to travel between the Agreed Stopping Places when you have confirmed your Booking; i.e. once the Tariff due for all Passengers in the Booking has been paid in full

Booking Reference – means the unique reference we assign to you to identify the Booking you have made and which has been confirmed by us

Business Day – means a day (other than a Thursday or a Friday) on which banks in the Kingdom of Saudi Arabia are ordinarily open for business;

Cabin Baggage – this is the baggage which you have presented for hand carriage and which you may carry onboard upon our approval at the check-in desk;

Carrier – means an air carrier other than Sama

Carrier’s Regulations – are the rules, other than these Conditions of Carriage, published by us and in force on the date of booking and which govern the carriage of Passengers and/or Baggage and shall include applicable Tariffs in force; these are available on our Website and at our Offices upon request

Check-in Deadline - the time limit we have set by which you must have completed the check-in formalities and received your boarding pass

Conditions of Carriage – means these General Conditions of Carriage for Passengers and Baggage

Conditions of Contract – means those statements contained in or delivered with your Booking and/or Itinerary, identified as such and which incorporate by reference, these Conditions of Carriage and Notices

Convention – means whichever is applicable of the following Conventions

· The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (referred to below as the Warsaw Convention)

· The Warsaw Convention as amended at The Hague on 28 September 1955

· The Warsaw Convention as amended by Additional Protocol No. I of Montreal (1975)

· The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975)

· The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975)

· The Guadalajara Supplementary Convention (1961)

· The Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Montreal 28 May 1999

Credit – an amount held by us which can be used as full or part payment for future Bookings, and which remains valid for a period of twelve (12) Calendar months from the date of issue

Damage – this includes death of, wounding of, or other bodily injury to a passenger. It also includes loss, partial loss of limbs/or bodily function, as well as any theft of, or other damage to Baggage arising out of, or in connection with carriage or other services incidental thereto performed by us

Days – means calendar days including all seven (7) days of the week.

Events Beyond Our Control – are unusual and unforeseeable circumstances which we cannot control and the consequences of which we could not have avoided even if we had taken all due care. Including, but not limited to Force Majeure events. What falls within such definition shall be defined by us and only up to our discretion

Fare – is the amount you pay for your seat on our flights, this will exclude Taxes and applicable Charges arising at the time of making your Booking.

Fare Type – refers to the type of Fare purchased which determines the change and cancellation rules and charges to be applied.

Force Majeure - means events beyond the reasonable control of a party including, without limitation, strikes, lock-outs, labour disputes, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction or any overriding emergency procedures, accident, breakdown of plant or machinery, fire, flood, storm or the like events.

Hold Baggage – this is baggage which we have taken into our custody and for which we have issued a Baggage Identification Tag or a Baggage Receipt or both and which normally travels in the hold of the aircraft

Involuntary Fare Refund – means a refund, under clauses 8.1.1 and 9.2, of the Fare or Tariff for your Booking

Itinerary – means a document or documents we, or our Authorized Agent(s) issue whether on paper, by fax, by E-mail, or other means to Passengers with a Booking. It stipulates the Passenger’s name, flight information, Booking Number and a receipt for the Tariff paid.

Passenger – means any person holding a valid boarding pass issued by us whether carried, or in the process of being carried, on an aircraft, except members of the crew. (See also the definition for you, your)

Point to Point – means the airline is only responsible for your carriage between your origin and your destination

SDR – is a Special Drawing Right as defined by the International Monetary Fund

Significant Change – where applied to the scheduled time of departure means a change of more than twelve (12) hours

Tariff - means the total amount payable by a Passenger for a Booking, which will include the published Fare, Taxes, Fees and Charges, and any Additional Fees.

Taxes, Fees and Charges – are additional costs imposed on us by Government and/or other authorities, including the operator of an airport which we are obliged to collect from you or pay on your behalf and in respect of your flight

Validity Period – is the period for which your Booking is valid

Voluntary Fare Refund – is a refund of the Fare or Tariff for your Booking when permitted

Website – means Sama’s internet site www.flysama.com

ARTICLE 2 Applicability:

2.1 General:

Except as provided in paragraphs 2.2, 2.3, 2.4 and 2.5 these Conditions of Carriage apply to all flights we operate and any liability we may have in relation to that carriage by air. The Terms and Conditions contained within any Itinerary and Receipt shall form part of these Conditions of Carriage.

2.2 Charters:

If carriage is performed pursuant to a Charter Agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the Charter Agreement or the Itinerary.

2.3 Overriding Law:

These Conditions of Carriage are applicable unless they are inconsistent with any Tariffs or laws which apply to this Contract of Carriage in which event such Tariffs or laws shall apply.

2.4 Conditions Prevail over Regulations:

Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and Our Regulations, these Conditions of Carriage will apply.

2.5 Validity of Conditions:

If any of the Conditions of Carriage shall be proven invalid, all the other Conditions shall remain valid.

ARTICLE 3 Fares, Taxes, Fees and Charges and Currency:

3.1 Fares:

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless we state otherwise. Fares do not include ground transport services between airports and between airports and town terminals. Fares will be calculated in accordance with our Tariff in effect on the date you make your booking. The Fare will be for travel on the specific dates and flights as agreed when you make your Booking with us or with our Authorized Agent. If you wish to change your Booking, this may increase the Fare and/or may result in application of Additional Fees in accordance with our Regulations.

3.2 Taxes, Fees and Charges:

You have to pay any Taxes, Fees and Charges imposed by Government and/or other authorities, including the operator of an airport for which we are obliged to collect from you or pay on your behalf and in respect of your flight. When you purchase your Booking, we may inform you about any Taxes, Fees and Charges not included in the fare and these will normally be shown separately on the Itinerary. Taxes, Fees and Charges change constantly and can be imposed or altered after the date we have confirmed your Booking and we shall claim the same from you. Similarly, if any Taxes, Fees or Charges you pay to us when we confirm your Booking are then abolished or reduced, you will be entitled to claim a refund from us for the difference you have paid. If you do not use your Booking, you will be entitled to claim a refund of any Taxes, Fees and Charges which you have paid, less a service charge, which may be equivalent to the Fare paid at our discretion.

3.3 Currency of Payment:

You must pay the Fare and any Taxes, Fees and Charges in the currency of the country of the point of origin on your Booking, unless we or our Authorized Agents direct you to use another currency at or before the time you pay. We may choose to accept payment in another currency.

3.4 Additional Fees:

We reserve the right to charge a reasonable administration fee for any additional services, not included in the price of the Fare, including but not limited to requests for duplicate receipts, costs to cover some methods of payment, costs to cover some methods of booking and costs to cover the administration of changing the name, date and/or time within, or cancelling a Booking. All such Additional Fees will be advised to you at the time of booking.

ARTICLE 4 Bookings:

4.1 General:

The Booking, these Conditions of Carriage and Our Regulations (including applicable Tariffs) together constitute the terms and conditions of the Contract of Carriage between you and us.

These Conditions of Carriage and Our Regulations can be found and are accessible in full on our Website (www.flysama.com) and copies may be obtained on request from our office at the address provided at the end of these Conditions of Carriage.

We will only provide carriage to the Passenger(s) named in the Booking. You will be required to produce positive photographic identification identifying you as the Passenger named on the Booking along with valid travel documentation in the form of passport and any visa or other documentation required to satisfy the relevant authorities for the journey you are undertaking.

We sell our Fares at discounted rates which are non-refundable. We would strongly recommend that you ensure you have an appropriate level of insurance to cover instances where you are unable to use your Booking.

We will record your Booking in our computer system. In the case of a Booking made via our contact centre we, or our Authorized Agents will issue you with your Booking Number verbally and if requested will send you an Itinerary by email, or other delivery method if available at the time. In the case of internet bookings through our Website, the Booking Number will be displayed along with the flight confirmation details on the screen upon completion of the Booking, if you have entered a valid email address you will also be issued with an Itinerary by email. You should print a copy of this for your records, as you will be required to quote the Booking Number at the time of check-in.

4.2 Personal Information:

You recognize that your personal data has been given to us and that we may use the personal information you have provided, including information about how you used our services and facilities (“Your Personal Information”), for the purposes of:

making a Booking and issuing an Itinerary; providing you with your transportation and any related services and facilities; accounting, billing and auditing; checking credit or other payment cards; immigration, customs and entry procedures; security, administrative and legal purposes; statistical analysis; ensuring our compliance with legal and regulatory obligations applicable to us; operating frequent flyer programmes; systems testing, maintenance and development; customer relations; helping us in any future dealings with you; and direct marketing and market research.

For these purposes, by finalizing your booking, you authorize us to retain and use your personal information and to transmit it to our own offices; carriers and other companies involved in providing your transportation or related services and facilities; data processors working for us; our Authorized Agents; government and enforcement agencies; and credit and other payment card companies. This may involve sending your personal information outside the Kingdom of Saudi Arabia.

4.3 Changes to Bookings:

The Fare you have paid is valid only for the named Passenger(s), from the point(s) of departure to the final destination(s) and on the date(s) and flight(s) reflected by the Booking(s).

Your options regarding changing and/or cancelling your booking will depend on the Fare Type purchased which are detailed in this Clause 4.3. If you wish to change your Booking(s) or the Passenger(s) you MUST contact us in advance, such change(s), if acceptable to us, is/are authorized to be made only by the Passenger(s) named in the Booking(s) and/or the person(s) who made the original Booking(s). Any due additional Fare, in accordance with our Regulations and Tariffs and any applicable Additional and/or Cancellation Fee will be calculated and communicated to you with the option of accepting the new price or maintaining your original Booking(s).

All Sama Bookings, regardless of Fare Type, benefit from a two (2) hour Grace Period. During the Grace Period Bookings may be changed for no Additional Fee, although any fare difference will be charged. During this Grace Period Bookings may be also cancelled with the only Additional Fee incurred being the original Additional Fee for payment method, if applicable. After cancellation, remaining balance will be transferred to a Credit which will be available to the Lead Passenger on the Booking, valid for one year from date of Credit Creation.

Passengers purchasing a Promotional Fare may not change or cancel their booking. The Grace Period for Promotional Fares is only valid for Bookings made at least seven days plus two hours prior to the scheduled departure time of the first flight in the Booking.

Passengers purchasing a Regular Fare may change the date and/or time of their Booking up to forty eight (48) hours prior to departure if their flight (or each flight if the Booking includes more than one flight). Name changes are not permitted within forty eight hours of departure of the first flight in the Booking and any name changes must apply to all flights on a Booking. All changes will incur an Additional Fee of SAR50 per passenger, per flight plus any fare difference.

Passengers purchasing a Regular Fare may also cancel their Booking, or an individual flight within their Booking, up to forty eight (48) hours prior to departure. An Additional Fee of thirty percent (30%) of the Fare plus any Additional Fees already incurred will be deducted from the total paid for the cancelled Booking, or flight, and the remaining balance will be transferred to a Credit which will be available to the Lead Passenger on the Booking, valid for one year from date of Credit creation.

The Grace Period for a Regular Fare is only valid for Bookings made at least fifty (50) hours prior to the departure time of the first flight in the Booking.

Passengers purchasing a Flexible Fare may change the date and/or time of their Booking up to twelve (12) hours prior to departure if their flight (or each flight if the Booking includes more than one flight). Name changes are not permitted within twelve (12) hours of departure of the first flight in the Booking and any name changes must apply to all flights on a Booking. Additional Fees will not be charged for the first two changes to a Flexible Fare but any fare difference will be charged. Third and subsequent changes will incur standard Additional Fees of SAR50 per passenger, per flight.

Passengers purchasing a Flexible Fare may also cancel their Booking, or an individual flight within their Booking, up to twelve (12) hours prior to departure. An Additional Fee of twenty percent (20%) of the Fare plus any Additional Fees already incurred will be deducted from the total paid for the cancelled Booking, or flight, and the remaining balance will be transferred to a Credit which will be available to the Lead Passenger on the Booking, valid for one year from date of Credit creation.

The Grace Period for a Flexible Fare is only valid for Bookings made at least fourteen (14) hours prior to the departure time of the first flight in the Booking.

Detailed rules relating to Fares and changes to Bookings are available on our web-site and at our Offices upon request. Nothing herein shall be construed as an undertaking or even a promise from our end to accept request(s) of change(s) to Booking(s) nor shall our inability to do so be valid grounds for requesting refund(s). However, it shall always be our mission in Sama to value, please and satisfy our Customer(s).

4.4 Seating:

When booking, Passengers will be offered the opportunity to select their seat numbers. This is an additional service which is chargeable and optional. Any seat numbers selected and paid for will be confirmed in the Itinerary issued when the Booking is confirmed.

For safety reasons certain seat numbers are restricted and may not be selected by; Passengers with Special Needs, Expectant Mothers or Passengers travelling with infants. Restricted seats include those adjacent to an Emergency Exit and will be detailed during the booking process. If a restricted seat is selected in error by the Passenger Sama reserves the right to change the seat numbers at check in and no refund of seat selection charges will be made,

If, for safety or operational reasons other than those detailed above, the seat selected and paid for in advance by a Passenger is not available a refund will be given equal to the Additional Fee charged. Refunds will be made to the Credit Card used to pay for the original Booking or direct to the Bank Account of the Lead Passenger. Cash refunds will not be given.

All available seats not pre-selected by other Passengers will be available at check-in, Passengers with special needs, together with the elderly, frail or any other Passenger, who, in our reasonable opinion would be unable to assist in the event of an emergency, will not be seated at or adjacent to an Emergency Exit by our staff.

4.5 Connections:

Our flights are not intended for use in connecting with flights of other carriers or other flights of ours. Any connections are made at your own risk and if you have an onward flight you will have to check in with your Baggage for each portion of your journey performed by us.

4.6 Time Limits for Payment of the Fare:

Fares plus all Taxes, Fees and other charges must be paid in full before a Booking is confirmed. If such sums have not been paid in full or your credit/ATM card, other payment method is declined we shall have the right to cancel the Booking at any time without the least liability and without need to inform you.

4.7 Validity:

Unless it is stated differently on the Booking, in these Conditions of Carriage, or in any Tariffs which apply, a Booking is valid for six (6) months from the date of issue or one (1) year from the date you first travelled using the Booking Number, provided that your first flight took place within a year of the Booking being made.

If before or after beginning your journey any of the Passengers detailed on the Booking falls ill or dies, and you have supplied us with a copy of the medical and/or death certificate, we may agree to change your Booking. An Administration Fee will be applied, unless waived at our discretion.

4.8 Our Name and Address on your Itinerary:

Our name may appear as an abbreviated to SAMA on any of our documents of carriage or on the Website. Our Registered Office address is Sama LelTayaran, PO Box 361662, Riyadh 11313, Kingdom of Saudi Arabia.

Please see our Website for more details of how to contact us.

ARTICLE 5 Check-in and Boarding:

5.1 Check-in Deadlines:

You must check-in by the Check-In Deadline as advised by us or our Authorized Agent(s) or Website (www.flysama.com) when you have made your Booking. Check-in Deadlines vary, please find out the Check-In Deadlines for your flight(s) and ascertain them before you travel to the airport. If you fall short of completing the check-in process by the Check-In Deadline your Booking will be cancelled and you will be refused carriage. Such cancellation shall not be deemed as Denied Boarding and no refund(s) will be allowed. By completing the check-in process we mean that you have received your boarding pass for your flight and are ready at the boarding gate before closure.

5.2 Boarding Gate Deadlines:

You must be present at the boarding gate not later than the time we specify to you when you check in. We may decide not to carry you if you are not ready to board the aircraft at the boarding gate by the specified time..

We will not be liable to you for any loss or expense you may incur if you fail to meet Check-in and/or Boarding Deadlines.

5.3 Administration:

You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries to be flown from, into or over and with Our Regulations and instructions given by us. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, requirements or instructions. You will indemnify us for any and all costs paid on your behalf or incurred as a result of such failure of yours.

ARTICLE 6 Refusal and Limitation of Carriage:

6.1 Right and causes of Refusal of Carriage:

In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing, fax and/or any electronic means that we would not at any time after the date of such a notice carry you on our flights. In this circumstance you will be entitled to a refund of the Fare you have paid, plus any Taxes, Fees and Charges, less any reasonable administration fee we may apply.

We may refuse to carry you or your Baggage without a prior notice if any or more of the following, occurs or we reasonably believe may occur:

6.1.1 If your carriage or that of you or your Baggage may endanger or affect the safety of the aircraft or the safety, health or materially affect the comfort of other passengers or crew;

6.1.2 If you are under the influence of drink or drugs or if you are, or we reasonably believe you are, in unlawful possession of drugs or alcohol or other prohibited material;

6.1.3 lf your mental or physical state is a danger or risk to you, the aircraft or any person in it;

6.1.4 If you refused to allow a security check to be carried out on you or your Baggage;

6.1.5 If you have not obeyed the instructions of our ground staff or a member of the crew of the aircraft relating to safety or security and/or used threatening, abusive or insulting words or acted in a disorderly way towards our ground staff or a member of the crew of the aircraft;

6.1.6 If you have deliberately interfered with a member of the crew of the aircraft carrying out their duties;

6.1.7 If you have put the safety of either the aircraft or any person in it in danger;

6.1.8 If you have made a hoax threat relating to bombs, biological or chemical weapons;

6.1.9 If you have committed a criminal offence during the check-in or boarding processes or on board the aircraft;

6.1.10 If you have not, or do not appear to have, valid travel documents; if you try to enter a country for which your travel documents are not valid; destroy your travel documents during the flight, refuse to surrender your travel documents to a member of the crew when so requested or refuse to allow us to photocopy your travel documents;

6.1.11 If you ask the relevant government authorities for permission to enter a country in which you have landed as a transit passenger; if carrying you would breach government laws, regulations, or orders; if you have refused to give us information which a government authority has asked us to provide about you.

6.1.12 If you have not presented a valid Booking Number; not paid the full Tariff for your journey; purchased a Booking acquired illegally; purchased a Booking which you did not buy from us or our Authorized Agents; purchased a Booking which was not issued by us or our Authorized Agents; presented a counterfeit Booking Number; or purchased a Booking with an alteration made neither by us nor by our Authorized Agents;

6.1.13 if you failed to prove that you are the person named in the Booking when presenting for check-in or boarding. We reserve the right to retain such and all Tariffs in these circumstances.

6.1.14 if you have changed your transportation without our agreement as set out in Article 4.3 and Our Regulations.

6.1.15 if you have failed to present your boarding pass or your travel documents to us when reasonably asked to do so; if you have failed to complete the check-in process by the Check-In Deadline; if you have failed to access the boarding gate on time.

6.1.16 if you have behaved in a way as mentioned above on or in connection with a previous flight and we believe you are liable to repeat this behavior.

6.1.17 these are only examples and not a comprehensive list of causes and we retain the right to exclusively and in our own discretion specify and classify other causes or incidents as falling within the orbit of of this article.

6.2 Special Assistance:

If you are a disabled person or have limited mobility and you have informed us or our Authorized Agents that you have special needs, such as a wheelchair, or that you require special assistance and you have asked us or our Authorized Agents to provide this; and we or our Authorized Agents have agreed, before you check in, to provide for your special needs and/or provide you special help, we will not then refuse to carry you because of your disability, limited mobility or special needs.

We may decide not to carry expectant mothers; passengers who are ill; or passengers who are disabled, have limited mobility or require special assistance if arrangements to carry them have not been requested and agreed to before the Booking has been confirmed.

6.3 Unaccompanied Children:

We do not accept unaccompanied children up to and including twelve (12) years of age for carriage on board our aircrafts.

ARTICLE 7 Baggage:

7.1 Free Baggage Allowance:

You may carry some of your Baggage free of charge. Your Free Baggage Allowance may be carried as specified and is subject to the conditions and limitations contained in Our Regulations.

7.2 Excess Baggage:

The acceptance and carriage of Excess Baggage shall be up to our discretion and you will be required to pay a charge for the carriage of baggage over your Free Baggage allowance. Details of the applicable Excess Baggage rates are available in Our Regulations.

7.3 Items Unacceptable as Baggage:

You must not include in your Baggage items which do not constitute Baggage as defined in Article 1 of the Conditions of Carriage.

7.3.1 Forbidden Items

You must not carry the following in your Baggage (whether as Hold Baggage or Cabin Baggage):

· Carriage of those items is prohibited by the law of either point of origin or point of destination.

· Items you are forbidden from carrying by Our Regulations.

· Any item likely to put the aircraft or people or property on board the aircraft in danger. These include the items shown in the “International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air” and the “International Air Transport Association (IATA) Dangerous Goods Regulations”.

· Items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or nature. In deciding if items are unsuitable for carriage, we will take account of the type of aircraft being used.

If we note that you are carrying prohibited items, we will refuse to carry them. Please ask us for information about prohibited items if required.

7.3.2 Dangerous Items:

You must not take any item into the aircraft cabin if we inform you that its presence there may affect the safety and security of the aircraft or any person onboard.

You may not take antique, toy or replica guns into the aircraft cabin. You may not take swords, knives, archery bows, arrows or similar weapons into the aircraft cabin. We may either check in these items as Hold Baggage or refuse to carry them altogether. Please read Our Regulations for more details on the carriage of Dangerous Items.

7.3.3 Fragile, Perishable and Valuable Items:

You must not include in your Hold Baggage fragile or perishable items or items of special value such as but not limited to:

· money in cash or in other forms;

· jewellery; precious metals

· expensive perfumery, cosmetics and toiletries ;

· computers; projectors, high capacity storage disks

· personal electronic devices such as cameras, mobile phones, watches, glasses;

· share certificates, bonds and other valuable documents;

· business documents; or

· passports and other identification documents.

We shall not be held responsible for loss of or damage to such items. forbidden under Article 7 if included in your baggage.

7.3.4 Right to Refuse Baggage:

We retain the right to refuse to carry as Baggage such items described in Article 7 in addition to the right to jettison any such items upon discovery without any or the least liability.

We retain the right to refuse to carry as Baggage any item due to its size, shape, weight, nature or character.

We retain the right to refuse to accept Baggage for carriage if we reasonably believe that it is not properly and securely packed in suitable containers to ensure safe carriage with ordinary handling care.

7.4 Right to Search:

For reasons of safety and security we will search and screen you and search, screen or x-ray your Baggage. We will always endeavor to search, screen or x-ray your Baggage in your presence. However, if you are not present, we retain the right to search your Baggage in your absence. If you do not allow us or hindered us or objected to our carrying out the necessary safety and security searches, screening and x-rays, we shall refuse to carry you and/or your Baggage. If the search or screening cause damage to you, or the search, screening or x-ray cause damage to your Baggage, we will not be liable for the same unless it was due to gross negligence.

7.5 Hold Baggage:

Hold Baggage must bear your name or other personal identification securely affixed to it. When you check in your Hold Baggage, you will be given a Baggage Identification Tag for each piece.

We will carry your Hold Baggage, whenever possible, on the same aircraft with you, unless we decide for safety, security or operational reasons to transport the same by other means. If we do not carry your Hold Baggage on the same aircraft with you, we will exert our best efforts to make it available to you for collection at the destination airport at a latter shortest reasonable time.

7.6 Cabin Baggage:

We have set maximum dimensions and weights for Cabin Baggage, which must also fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Cabin Baggage exceeds the maximum dimensions or weights or does not fit under the seat in front of you or in an enclosed storage compartment or we decide it is not safe, you must check it in as Hold Baggage.

We have Baggage Regulations, please request further details from our staff if required.

If you have an item of Baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for Cabin Baggage but unsuitable to be carried as Hold Baggage, we will only accept this for carriage if you have given us prior notice and got our approval in advance. The cost of such items shall be charged separately.

7.7 Collection and Delivery of Hold Baggage:

7.7.1 Subject to Article 7.5.1, you must collect your Hold Baggage as soon as we have made it available at your place of destination. If you do not collect it within a reasonable time, we may charge you a storage fee. If you do not claim your Hold Baggage within three (3) months from the date we make it available, we may dispose of it without any or the least liability on us.

7.7.2 Only the person with the Baggage Identification Tag and the Baggage Receipt, and, if one has been issued, is entitled to request and obtain delivery of the Hold Baggage.

7.7.3 If a person claiming a piece of Hold Baggage cannot produce the Baggage Identification Tag and, the Baggage Receipt, if one has been issued, we will deliver the Baggage to such person only on condition that they can establish to our satisfaction that the Baggage is theirs and if required by us, such person shall provide us with adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery.

7.7.3 lf the person with a Baggage Receipt or a Baggage Identification Tag receives Hold Baggage without complaint, this will be sufficient evidence that the Hold Baggage has been delivered in good condition and according to the Contract of Carriage, unless you prove otherwise.

7.8 Animals/Birds/Fish/Reptiles:

We do not accept birds, reptiles, fish or animals for carriage other than Assistance Dogs and Birds of Prey. Requests to arrange the carriage of Assistance Dogs and Birds of Prey must be made in advance by calling 9200 05588 and carriage is subject to acceptance and agreement by Sama.

7.9 Human Remains:

We do not accept human remains for carriage.

7.10 Items Removed from Passengers Baggage by Security Personnel or other Official Authority:

We are not responsible for, nor have any liability in respect of, items removed from Baggage by airport security personnel or other official authority, whether or not any such items are subsequently retained or destroyed, or are passed to us.

ARTICLE 8 Schedules, Delays and Cancellations and Denied Boarding Compensation:

8.1 Schedules:

The flight times shown in our timetables may change between the date of publication and the date of your actual travel. We do not guarantee these flight times to you and they do not form part of your Contract of Carriage with us.

Before we confirm your Booking we will inform you of the scheduled departure time of your flight in effect as of that time, and it will be shown on any Itinerary subsequently issued. It is possible that we may need to change the scheduled departure time of your flight after your have received your Itinerary. If you provide us with contact information, we will endeavor to notify you of any such changes, however, if you fail to provide correct contact details or do not respond to our contact we will have no liability for any additional costs incurred by you by your travel being re-scheduled other than the options available under Clause 8

8.1.1 Advance Notice Schedule Changes and Delays:

If subsequent to your purchasing a Booking, we make a Significant Change (of more than twelve (12) hours) to the scheduled departure time of your flight and you find this change unacceptable and we cannot book you on another flight which you are prepared to accept, you will be entitled to a Refund of the Tariff paid. Refunds will be made direct to the bank account of the lead Passenger on the Booking or to the credit card used to pay for the Booking.

8.1.2 Delays and Cancellations notified within twenty four (24) hours of travel:

Subsequent to the making of a Booking, we may change our schedules and/or cancel, terminate, divert, postpone or delay any flight where we reasonably consider this to be justified by circumstances beyond our control and/or for reasons of safety, security or other operational or commercial requirements, in such cases we will act as below:

· In the event of a cancellation, we will make a refund in accordance with Article 9 subject to any other option(s) you may accept as stated in Our Regulations;

· In the event of a diversion, we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination you booked;

· In the event of a delay or disruption to our published schedule, we will apply the procedures set out in Article 9 and Our Regulations; and

· We will have no other liability to you in any way whatsoever save as set out in Our Regulations

ARTICLE 9 Refunds of Fares and Taxes, Fees and Charges:

9.1 General:

Where we fail to provide carriage in accordance with the Contract of Carriage or where a refund is payable in accordance with these Conditions of Carriage or Our Regulations, refund of the Fare for your Booking, or any unused part of it, and any taxes, fees and charges, as applicable shall be made by us in accordance with this Article and with our Fare rules and Tariffs and Our Regulations. Applicable Taxes, Fees and Charges paid at the time of your Booking will be included in Fare refunds where appropriate.

If after making a Booking you failed to fly with us, whether or not a refund of the Fare is payable, you will be entitled to claim a refund of any Taxes, Fees and Charges paid by you which as a consequence we have no obligation to pay to any Government or other authority. We reserve the right to deduct a reasonable administration fee from any such refund where you fail to fly with us despite the availability of a flight.

Unless we state otherwise, we will only make a refund either to the Passenger named on the Booking or to the person who paid for the Booking. If you claim a refund, you must prove that you are the Passenger named on the Booking or, if this applies, the person who paid for the Booking.

If a Booking was paid for by someone other than the Passenger named on it and it shows a restriction on refund, we will only make the refund to the person who paid for the Booking.

9.2 Involuntary Fare Refunds:

9.2.1 Denial of Boarding:

We do not overbook flights, however, for operational or system reasons we may occasionally be forced to deny boarding to a passenger holding a valid Booking.

If we are forced to deny boarding to passengers, we will first request response from volunteers; if no volunteers are forthcoming we will prioritize the boarding based on time of check-in. A volunteer is a Passenger who responds to our request and willingly accepts our offer of compensation as detailed below, in exchange for relinquishing his confirmed Booking by not traveling on that specific flight. Compensation for voluntary denied boarding will be communicated by our Authorized Agent at the time and may vary. Any and all other Passengers denied boarding is/are considered to have been denied boarding involuntarily and the following compensation will apply:

· we will pay you compensation at a rate of two hundred percent (200%) of the Fare paid by you for the flight on which you were denied boarding, plus the Fare for your return flight onboard Sama if this fight is the first sector in a round trip Booking. An Involuntary Refund shall include any refundable Taxes, Fees and Charges.

· Any passenger denied boarding involuntarily for a flight shall not be eligible for denied boarding compensation if they are denied boarding under Article 11 of our Terms and Conditions or if we provide comparable transport, at no extra cost to you, which you agree to accept.

Any compensation due under our denied boarding policy will be paid to directly to the bank account of the lead Passenger or to the credit card used to pay for the Booking. Compensations mentioned in this clause are the only obligation and liability on our part towards you. Performance of such compensation shall mean that you don’t have any further claims or entitlements against us.

9.2.2 Delays and Cancellations:

We shall always exert our best efforts to make your flight available as per our published scheduled departure and arrival times; however, we may delay or cancel a flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety, security, operational or commercial reasons. We shall not be liable for any losses or consequential damages whatsoever occasioned by such potential delay.

We shall only be liable for damage or loss occasioned by delay within the limits prescribed by applicable laws and conventions. We shall not be liable for damage or loss occasioned by delay where we can reasonably prove that we, our employees, and/or our Authorized Agents, adopted measures that were reasonable to avoid alleged damage or that in that case it was impossible to adopt such measures.

Where a flight departure is delayed our passengers shall be entitled to:

· Refreshments will be offered subsequent to the lapse of one (1) hour after the time of the originally scheduled departure.

· You may claim a Credit of the Tariff paid (for both the delayed flight and the return sector if the delayed flight is the first sector in a Round Trip Booking) subsequent to the lapse of three (3) hours after the time of the originally scheduled departure time. If such claim is made, the Booking will be cancelled and our liability for the delayed flight shall end here.. Alternatively, you may wish to remain waiting for the original delayed flight, in which case, you will be provided with a hot meal by our Authorized Agents or a voucher with which you may purchase a meal from the airport concessions.

· Discretionary provision of these compensations shall not be taken or construed as an acceptance of responsibility for the delay by Sama

Where a flight is cancelled you will be given the opportunity to re-book your travel at a later date or another flight for no additional charge, subject to availability, or accept a Credit to be used at a later date. Once the flight has been re-booked or a Credit issued your Booking will be cancelled and our liability for the cancelled flight shall end here.

ARTICLE 10 Conduct Onboard our Aircraft(s):

10.1 Unacceptable Behavior:

When you are onboard the aircraft and we reasonably believe that you have showed a behavior unacceptable to us, including but not limited to; placing the aircraft, or any person in it, in danger; deliberately interfering with the crew in carrying out their duties; failing to obey the instructions of the crew relating to safety or security; failing to obey the seat-belt or no-smoking sign; committing a criminal offence; exhibiting a physical or mental state affected by drink or drugs or other mental or physical abnormality; failing to obey the crew’s instructions relating to the use of mobile telephones or other electronic equipment; failing to obey the crew’s instructions relating to drink or drugs; making a hoax bomb threat; threatening, abusing or insulting the crew or other passengers or behaving in a threatening, abusive, insulting or disorderly manner towards the crew or other passengers or behaving in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers, or in any other way or in breach of any law, regulation or statute, we shall take any and all measures as we deem necessary to prevent your continuation with the unacceptable behavior, including restraint.

When the aircraft is on ground, we may decide to off load you from the aircraft; refuse to carry you on the remaining sectors of the journey shown on your Booking; and may report the incident onboard the aircraft to the relevant authorities with a view to prosecuting you for any offences you might have committed. We shall not be liable for any course of action we decide to take as a consequence of your Unacceptable Behavior.

10.2 Diversion Costs Caused by Unacceptable Behavior:

If, as a result of your Unacceptable Behavior, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the whole of the proper costs of associated with such diversion.

10.3 Electronic Devices

For safety reasons, we may prohibit or limit usage aboard the aircraft of electronic equipment, including, but not limited to; mobile telephones; laptop computers; personal recorders; personal radios; MP3s, cassette and CD players; electronic games or transmitting devices (for example, radio-controlled toys and walkie-talkies). You must stop usage of these devices once we it is announced that they should be switched off.

The usage of hearing aids and heart pacemakers is permitted.

ARTICLE 11 Arrangements for Additional Services:

When we make arrangements for you with any third party to provide any services other than carriage by air, or when we issue a voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel Bookings or Car Rental, we are then acting as agents only. The terms and conditions of the third party services shall apply and we shall have no liability whatsoever in this respect.

ARTICLE 12 Administrative Formalities:

12.1 Travel Documents:

Prior to travel, you must present all exit, entry, health and other documents required by law, regulations, orders, demands or other requirements of the countries concerned, and permit us to take and retain copies thereof, where needed. We reserve the right to refuse your carriage if you have not complied with these requirements, or your travel documents do not appear to be in compliance with the requirements, any refusal of carriage due to incomplete or incorrect travel documents will result in your Booking being cancelled and no refund or credit given.

12.2 Refusal of Entry

If you are refused entry to a country, you must repay us any fine, penalty or charge imposed on us by the concerned authorities; any charged detention costs ; the fare for transporting you back to your place of departure; in addition to all and any other cost(s) of accommodation or else to be paid in respect of your refusal.

We shall not refund you the Tariff for carrying you to the place where you were refused entry.

12.3 Passenger Responsibility for Fines, Detention Costs and other costs:

You must repay us fines, detention costs and other charges. If we have to pay any fine, penalty, fee, charge or other costs because you have failed to obey any laws or regulations, or other travel requirements of the country to which you have travelled to or to produce the necessary documents needed by the authorities in that country, you must repay us the amount we paid as a result. We may deduct this amount from the value of any unused part of your Booking, or any of your money in our possession.

12.4 Customs Inspection:

If necessary, you must be present when your Baggage is inspected by customs or other Government officials. We shall not be liable for any damage you may suffer in the course of an inspection or because you are not present.

12.5 Security Screening:

You must allow us, government officials and/or airport officials, to carry out security screening on you and/or your Baggage.

ARTICLE 13 Liability for Damage:

13.1 These Conditions of Carriage govern our liability towards you. The Conditions of Carriage of any and each other carrier involved in your journey govern their liability towards you.

13.2 Our liability in respect of domestic carriage will be governed by applicable national law, as varied by the other provisions of these Conditions.

13.3 Our Liability for Passengers:

13.3.1 Our liability for damage in the event of death, wounding or any other bodily injury sustained by a passenger in the event of an accident shall be subject to financial limit, as defined by applicable law, convention or contract.

13.3.2 The obligation of insurance set out in current General Authority of Civil Aviation (GACA) Economic Regulations shall be understood as requiring that we shall be insured up to the limit of the liability.

13.3.3 If we prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased passenger we may be exonerated wholly or partially from liability in accordance with the applicable law.

13.3.4 We shall, without delay, but in all events not later than fifteen (15) Business Days after the identity of the actual person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on basis to be proportionate to the hardship suffered.

13.3.5 Advance payments shall be non refundable, except in the cases described in clause 13.3.4, or in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to, the damage by negligence or was not the person entitled to compensation.

13.3.6 We do not accept any responsibility for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.

13.4 Our Liability for Damage to Baggage:

13.4.1 We shall not be held liable for damage to Cabin Baggage, unless in respect of international carriage, such damage resulted from our negligence or that of our employees or agents.

13.4.2 Our liability for damage to Hold Baggage is limited by the Conventions except where you prove that the damage resulted from an act or failure to act done with either the intention of causing damage; or recklessly and with knowledge that damage would be the probable result.

In most cases the convention provides for a limit of 1,000 SDRs for each Passenger in respect of all Baggage (both Hold and Cabin Baggage):

However, if the law which applies provides for different limits of liability, those different limits shall apply.

13.4.3 If the weight of Passenger's Hold Baggage is not recorded on the Baggage Receipt, we shall presume it to be not more than the free Baggage allowance for the class of carriage booked by the Passenger.

13.4.4 You shall be responsible for any damage caused by your Baggage to other people and property, including our property.

13.4.5 We shall not be liable in any way whatsoever for damage to items which you are forbidden from including in your Hold Baggage under Articles 7.3.1, 7.3.2, 7.3.3 and 7.3.4. These items include fragile or perishable items, items with a special value, such as money, jewellery, precious metals, computers, personal electronic devices, share certificates, bonds and other valuable documents, business documents, or passports and other identification documents.

13.5 General:

13.5.1 We shall not be liable for any damage arising from the fact that we have obeyed laws or government rules and regulations; or you have not obeyed laws or government rules and regulations.

13.5.2 Except where these Conditions of Carriage state otherwise, we shall be liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the Convention.

13.5.3 We shall furthermore not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising.

13.5.4 Our Contract of Carriage with you (including these Conditions of Carriage and exclusions or limits of liability) applies to our Authorized Agents, servants, employees and representatives in the same way it applies to us. As a result, the total amount you may recover from us and our Authorized Agents, servants, employees, and representatives shall not be more than the total amount of our own liability, if any.

13.5.5 Unless we state otherwise, nothing in these Conditions of Carriage gives up or abandons any exclusion or limitation of liability to which we are entitled under the Convention or any laws which may apply.

13.5.6 Nothing in these Conditions of Carriage prevents us from excluding or limiting our liability under the Convention or any laws which apply; or gives up any defense available to us under the Convention or any laws which apply; against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a passenger.

ARTICLE 14 Time Limitation for Claims and Actions:

14.1 Notice of Claims:

14.1.1 If your Hold Baggage is damaged (including partial loss) you must file a written complaint to us, at the airport, immediately upon your discovery of the damage and, at the latest, within seven (7) days where the Convention allows, from the scheduled arrival time of the flight on which you received the Hold Baggage.

14.1.2 If your Hold Baggage is delayed, you must complete the appropriate documentation before leaving the airport from which you should have received your baggage. Failure to contact our Authorized Agents in the airport and complete the documentation will result in any the invalidity of any subsequent claim.

14.2 Limitation of Actions:

You shall have no right to damages if an action is not brought within two (2) years where the Convention applies, calculated from the date of arrival at the place of destination; the date on which the aircraft ought to have arrived; or the date on which the carriage stopped.

14.3 Modification and Waiver:

None of our Authorized Agents, employees or representatives has authority to alter, modify or waive any provision of these Conditions of Carriage, unless expressly authorized by our Chief Executive Officer.

ARTICLE 15 Additional Regulations:

Your carriage and that of your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations as varied from time to time are important and concern among other things:

· Unaccompanied children;

· Passengers with limited mobility;

· Pregnant women and sick passengers;

· Carriage of animals;

· Prohibited items in Baggage;

· Restrictions on usage of electronic devices on board the aircraft;

· Smoking and/or drinking alcohol on board the aircraft; and

· Limits on the measurements, size, weight, shape or nature of Baggage.

Further details on these regulations and conditions are available on our Website or upon request.

ARTICLE 16: Interpretation

The title of each Article of these Conditions of Carriage is for convenience purposes only, and shall not be used for interpretation of the text.

ARTICLE 17: Choice of Law and Jurisdiction

Unless otherwise provided by the Convention or any applicable law, regulations, orders or requirements (1) these Conditions of Carriage and any carriage that we agree to provide to you (whether relating to yourself and/or your baggage) shall be governed by the laws of the Kingdom of Saudi Arabia; and any hence any and all disputes arising out of such carriage, in any way whatsoever, shall be subject to the exclusive jurisdiction of the Courts of the Kingdom of Saudi Arabia.

Name and Address of Carrier:

Registered Address:-

Sama LelTayaran Company Limited

PO Box 361662

Riyadh 11313

Kingdom of Saudi Arabia

OUR REGULATIONS

All travel remains subject to Sama Conditions of Carriage and such Conditions prevail in the event of inconsistency with these Regulations.

Bookings

Fares

Method of Payment

Taxes, Fees and Charges

Seat Requests

Passengers with Special Needs

Expectant Mothers

Infants

Unaccompanied Children

Baggage Allowances

Excess Baggage Charges

Items Unacceptable as Baggage

Firearms

Items which must not be carried on board

Restricted Items

Items which must not be within your Hold Baggage

Non-Standard Items of Baggage

Animals / Pets

Lost or Damaged Baggage

Check-in

Minimum Check-in Time

Connecting Flights/Transfer Baggage

Boarding Pass

Departure Gate

Denied Boarding

Conduct Aboard Aircraft

Contact Sama

Bookings:

We are a ticketless airline and once your Booking is confirmed you will be assigned a Booking Reference. Please keep a record of this as the details relating to your Booking will be held in our computerized system under this unique digital reference. You will also be offered the opportunity to have an Itinerary emailed to you should you so wish.

Fares:

Sama Fares are quoted on a per Passenger, per one way journey basis excluding Taxes, Fees and Charges. Each sector of your journey is treated as a separate flight. Bookings containing multiple sectors must have the same Passenger names on all of the sectors.

Your options regarding changing and/or cancelling your booking will depend on the Fare Type purchased which are detailed in this Clause 4.3. If you wish to change your Booking(s) or the Passenger(s) you MUST contact us in advance, such change(s), if acceptable to us, is/are authorized to be made only by the Passenger(s) named in the Booking(s) and/or the person(s) who made the original Booking(s). Any due additional Fare, in accordance with our Regulations and Tariffs and any applicable Additional and/or Cancellation Fee will be calculated and communicated to you with the option of accepting the new price or maintaining your original Booking(s).

Passengers purchasing a Promotional Fare may not change or cancel their booking. The Grace Period for Promotional Fares is only valid for Bookings made at least seven (7) days plus two (2) hours prior to the scheduled departure time of the first flight in the Booking.

Passengers purchasing a Regular Fare may change the date and/or time of their Booking up to forty eight (48) hours prior to departure if their flight (or each flight if the Booking includes more than one flight). Name changes are not permitted within forty eight hours of departure of the first flight in the Booking. All changes will incur an Additional Fee of SAR50 per passenger, per flight plus any fare difference.

The Grace Period for a Regular Fare is only valid for Bookings made at least fifty (50) hours prior to the departure time of the first flight in the Booking.

Passengers purchasing a Flexible Fare may change the date and/or time of their Booking up to twelve (12) hours prior to departure if their flight (or each flight if the Booking includes more than one flight). Name changes are not permitted within twelve (12) hours of departure of the first flight in the Booking. Additional Fees will not be charged for the first two changes to a Flexible Fare but any fare difference will be charged. Third and subsequent changes will incur standard Additional Fees of SAR50 per passenger, per flight.

The Grace Period for a Flexible Fare is only valid for Bookings made at least fourteen (14) hours prior to the departure time of the first flight in the Booking.

Sama Fares do not have any refund value other than the Credits available under the separate Fare Rules.

Method of Payment:

Payment may be made by cash, credit card, SADAD or ATM card. Restrictions may apply at the time of booking for some countries, currencies and booking channels. Additional Fees may be applied for each of the payment methods at our discretion.

Taxes, Fees and Charges:

In addition to the Fare for your journey, you must pay any and all Taxes, Fees and Charges imposed by Government or other authority, including the operator of an airport and which we are obligated to collect from you or pay on your behalf and in respect of your flight. When you make your Booking, we will inform you about Taxes, Fees and Charges not included in the Fare and they will normally be shown separately on the Itinerary issued. Taxes, Fees and Charges change constantly and can be imposed or altered subsequent to the date we have confirmed your Booking and allocated you a Booking Number. If they change or if a new Tax, Fee or Charge is imposed subsequent to the confirmation of your Booking and the allocation of a Booking Reference, you will be required to pay us any such increase. Similarly, if any Taxes, Fees or Charges you paid to us at the time your Booking was confirmed and a Booking Number was allocated, are then abolished or reduced, you will be entitled to claim a refund from us for the relevant reduction in the charges originally paid by you. If you do not use your Booking, you will be entitled to claim a refund of any Taxes, Fees and Charges which you have paid and is/are not due or to be paid by Sama to any governmental agency, less an Administration Fee equal to the Taxes, Fees and Charges paid.

Seat Requests:

All available seats not pre-selected by other Passengers will be available at check-in,

Passengers with special needs, together with the elderly, frail or any other Passenger, who, in our reasonable opinion would be unable to assist in the event of an emergency, will not be seated at or adjacent to an Emergency Exit.

Passengers with Special Needs:

Passengers with special needs are those whose mobility is reduced due to physical incapacitation whether this is sensory or locomotory, intellectual deficiency, age, illness or any other cause of disability. Special Needs may also include Passengers who have recently undergone surgery or are receiving medical treatment. We apologize not to accept those Passengers with such a level of disability as may need the presence of a care assistant, unless a care assistant is travelling with the Passenger. The care assistant shall have to comply with the same obligations as all other Passengers.

Passengers with a medical condition which may be exaggerated or aggravated by the process of travelling by air, should obtain a medical certificate from their Doctor stating the nature of their illness and their fitness to tolerate the journey they are planning. Such medical certificate must be presented to Sama prior to the departure date of their flight. In the case where the report does not explicitly permit transportation, Sama shall have the right to either refuse carriage of the Passenger without any liability on the part of Sama or carry him/her on the condition that the Passenger shall be liable for any damages or deterioration in his health status as a result of such transportation in which case a written admission of this acceptance shall be signed by the Passenger.

Bookings for Passengers with Special Needs are subject to approval and process, please contact us on 9200 05588 for further details.

Folding wheelchairs will be carried free of charge and in addition to the normal free Baggage allowance. We will also provide wheelchairs within the airport for Passengers with reduced mobility but these must be booked and confirmed when your flight Booking is arranged as for safety reasons we restrict the number of wheelchair Passengers on each flight. Please ensure you specify that a wheelchair is required when booking, your Itinerary will include this request once your Booking is confirmed. Please note wheelchairs provided by Sama within the airport may result in an Additional Fee in some airports outside of the Kingdom of Saudi Arabia, any Additional Fees must be paid in full before a Booking is confirmed.

Passengers are advised that wheelchairs will only be provided within the airport terminal and up to the steps of the aircraft. The use of specialist vehicles or staff to load wheelchairs and their Passengers onto the aircraft is not available on Sama flights and Passengers requiring such special assistance will not be accepted for travel.

Please note that non-folding and/or electrical wheelchairs shall not be carried.

Expectant Mothers:

We will accept Expectant Mothers for travel up to and including 27 weeks inclusive of their pregnancy without a medical certificate. If travelling between weeks 28 and 32 inclusive of their pregnancy, a medical certificate shall be required stating the number of weeks of pregnancy and confirming the Expectant Mother’s fitness to fly. We shall not accept those Expectant Mothers after week 32 Requests after this date shall be treated as MEDA cases, and shall only be approved in exceptional circumstance. In all cases, transportation of the expectant mother and any injury to the expectant mother or the embryo shall be at the liability of the expectant mother herself.

Medical certification must be from a Doctor. We regret not to accept certificates from registered midwives. Sama does not accept any liability for any complication or medical event associated with the pregnancy arising from travel on our aircraft.

Bookings for Expectant Mothers travelling between 28 and 32 weeks of pregnancy are subject to approval and process, please contact us on 9200 05588 for further details.

Infants:

Infants (defined as being children under the age of two (2) years on the date of travel) may travel on payment of an administration fee per sector providing they are seated on the lap of the adult Passenger accompanying them. Not more than one infant may be seated on the lap of each adult Passenger. Infants under the age of two (2) weeks shall not be accepted for travel. Infants of six (6) months up to twenty four (24) months may occupy a suitable and approved car-type safety seat and for which a separate seat must be purchased, at the applicable Fare.

Children of age two (2) years and over must occupy their own seat for which they must pay the same Fare as an adult.

Unaccompanied Children:

We shall not accept minors aged twelve (12) years and under to travel unaccompanied. Children aged twelve (12) years and under cannot travel unless they are accompanied by a person of sixteen (16) years of age or over and who will take responsibility for the minor. A Passenger below sixteen (16) years of age may only accompany a minor aged twelve (12) and under if they are the minor’s legal guardian.

Baggage:

Cabin Baggage Allowance

This is the amount of Cabin Baggage you are permitted to carry onto the aircraft. Each passenger is permitted one (1) standard piece of Cabin Baggage, which must not be heavier than 7Kgs in weight and in excess of the following dimensions, 56 x 36 x 23cm. If a piece of Cabin Baggage exceeds these limitations, it must be carried as Hold Baggage. If this takes the passenger over the Hold Baggage limit, then passenger shall be required to pay excess baggage charges at a rate of SR twenty-five (25) per excess kilo for International flights and a rate of SR fifteen (15) per excess kilo for Domestic flights. Passengers must be able to place their Cabin Baggage safely in the overhead storage bins without assistance. Any electronic equipment you wish to carry as Cabin Baggage, including laptop computers, shall be deemed part of your Cabin Baggage Allowance. Items such as nail scissors, razors and any other item which our check in staff deems to be unacceptable for carriage must be removed from cabin baggage and packed securely into your Hold Baggage.

Hold Baggage Allowance:

This is the Free Baggage you are permitted to check-in to be loaded into the aircraft hold. Each Passenger (except infants not occupying an aircraft seat) is entitled to check-in up to a maximum of 20kg of Baggage for carriage in the aircraft hold free of charge. At any stage we may refuse to carry any item of Baggage that does not comply with the policy in respect of the safe carriage of Passenger Baggage. Zam Zam Water must be carried as Hold Baggage, in a waterproof container, and this shall form part of your Hold Baggage Allowance. However, in all cases you shall pay for any Hold Baggage in excess of 20kg regardless of its nature.

In addition to the above free allowances you may carry the following items as Cabin Baggage; a coat and a handbag/clutch bag.

We shall accept for carriage in the aircraft hold at no cost to the Passenger a baby’s collapsible pram or stroller, a fully collapsible wheelchair and/or a pair of crutches and/or a walking stick and/or other prosthetic devices if you are solely dependent on them.

All personal items and Cabin Baggage must be securely stowed on board the aircraft either in the overhead locker or under the seat in front of you provided that such seat is not adjacent to an Emergency Exit.

It is the responsibility of the Passenger to ensure that all Hold Baggage is packed appropriately before being presented at check in, specifically fragile and perishable items.

Each item of Baggage shall not exceed thirty two (32) kilos shall have linear dimensions (width + height + depth) not exceeding 140cms.

Excess Baggage Charges:

Excess Baggage will be charged at a rate of SR twenty-five (25) per excess kilo for International flights and at a rate of SR fifteen (15) per excess kilo for Domestic flights

Non Standard Items of Baggage:

Passengers may, subject to prior arrangement and confirmation, carry the following items providing that they are loaded into the aircraft’s hold

· Musical Instruments

· Technical Instruments

· Bicycles (see below)

· Snowboards or Sailboards

· Skis

· Golf Clubs

· Cots and child car seats

· Bulky items

Non Standard Items of Baggage shall be carried free of charge provided that the total weight of Hold Baggage does not exceed the free allowance.

Please note all items of Hold Baggage must be of a size which enables them to be security screened using standard airport x-ray equipment.

Bookings for Passengers travelling with Non Standard Items of Baggage are subject to approval and process, please contact us on 9200 05588 for further details.

Bicycles shall not be accepted for carriage unless they are suitably packed in a hard case or bike pack, passengers shall arrange to obtain their own case or bike pack. Bicycles must be packed as follows:

Tyres must be deflated, pedals removed, handle bars fixed parallel to the frame. If the bike length exceeds 180cm the front wheel should be removed and fixed next to the rear wheel within the box. If the bike takes a passenger over his free weight allowance, excess baggage charges shall be applied.

For Non Standard Items of Baggage you are interested to carry in the cabin of the aircraft, you shall have to pay the charge of the applicable Tariff for the purchase of an additional seat for that item and is subject to prior arrangement and confirmation. Please contact us on 9200 05588 to make your Booking as these items are subject to approval and process before confirmation of your Booking can be given. Charges may apply for carriage of non standard items of baggage in the cabin.

Items Prohibited from Carriage as Baggage:

Dangerous Goods:

These are items that MUST NOT be carried on a passengers’ aircraft. They MUST NEVER be part of your Baggage. Such items include but not limited to:

· Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous)

· Explosives (munitions, fireworks, pyrotechnic devices and flares)

· Corrosives (acids, alkalis, mercury and wet cell batteries)

· Radio-active material

· Flammable liquids and solids (lighter fuel, matches of any kind, paints, thinners, fire-lighters or items which are easily ignited)

· Poisons (toxic substances, weed-killer, insecticides and live virus or bacteria)

· Oxidizing materials (organic peroxides and bleaching powder)

· Disabling devices (mace or pepper spray)

· Other items which are irritating or offensive materials or magnetized materials

This is not en exhaustive list and is subject to change at any time, if you are in any doubt about what you can carry on board an aircraft please contact us on 9200 05588.

We shall take whatever action we deem appropriate or reasonable in the circumstances, including disposing of the item without notifying you. We shall also offload you or deny you boarding or cancel your booking and refuse to carry you or hand you out to the appropriate authorities if you try to conceal or hide these items in your baggage or if you insist on having such items among your baggage.

Firearms:

The carriage of firearms onboard our aircrafts is not permitted, with the exception of Sporting Guns. Carriage of Sporting Guns is subject to approval and process prior to confirmation of your Booking, please contact us on 9200 05588 for more details.

Items which must not be carried on board in either Hold or Cabin Baggage:

· Darts

· Toy or Replica Guns (plastic or metal)

· Billiard, Snooker or Pool Cues

· Catapults

· Laser pens

· Personal Attack Alarms

· Tradesmen’s Tools

· Knives with Blades of any length

· Household Cutlery

· Razor Blades

· Paper Knives

· Sporting Bats

· Hypodermic Syringes (unless supported by medical evidence)

· Knitting Needles

· Scissors

· Swords, Archery Bows and Arrows or similar

· Self Heating Drinks or Food

· Any and all other items which in our reasonable opinion and sole discretion may be used to or may endanger the aircraft or any of the passengers or crew

Restricted Articles:

There are some restricted articles which can be carried in Hold Baggage but only with certain special precautions, amongst these are:-

Wet Cell Batteries, Butane Hair Stylers, Small Oxygen and Carbon Dioxide Cylinders, Dry Ice and Cooking Oil.

However, you must advise us, and obtain our confirmation in advance of the flight date that we shall be able to accept such items on the flight on which you are booked to travel. Please contact us on 9200 05588 to advise us of your Restricted Baggage.

Items which you MUST NOT include within your Hold Baggage:-

· Money

· Jewellery

· Precious Metals

· Computers

· Personal Electronic Devices

· Car or House Keys

· Medication

· Share Certificates, Bonds and other Valuable Documents

· Business Documents

· Passports or other Identification Documents

· Fragile or Valuable Items

· Perishable Foods or other Items

Animals/Fish/Reptiles/Birds:

The carriage of any animals/fish/reptiles and/or birds is not permitted onboard our aircrafts, with the exception of Assistance Dogs and Birds of Prey. Any such requests for carriage of Assistance Dogs and/or Birds of Prey must be made in advance and confirmation of carriage will be subject to approval and process. For further information please contact us on 9200 05588.

Lost or Damaged Baggage:

Although we do exert and shall remain exerting all efforts to ensure that your Baggage is handled with care, and delivered to you safely, but due to the complexity of airport Baggage handling systems, accidents may and do occur. It may be of interest for you to know that, in common with other airlines, our liability for loss, delay or damage to Baggage is limited and the settlement of any claim is based upon weight and not value. Sama does not accept liability for fragile, valuable and perishable items contained within the Hold Baggage or for Baggage which is not well packed or packed in unsuitable or damaged containers.

If your Baggage is delayed, damaged or lost following a Sama flight you must advise a member of our staff, or our Authorized Representative, at the airport of arrival immediately. They will complete a report with the details and provide you with a report reference number, which should be quoted in all subsequent enquiries or correspondence.

Please see Articles 14.4; 14.5 and 15.1 of our Conditions of Carriage for additional regulations.

We strongly recommend that you take out travel insurance to ensure your belongings are adequately covered for their value, prior to any journey you may make by air.

We also recommend that you: make sure that the receptacle used to contain your belongings is of a satisfactory construction and condition to withstand the normal handling processes, whilst remaining secure; that your name and address are annotated (discreetly) on your Hold Baggage and, unless advised otherwise, that you lock your Hold Baggage for extra security; making sure to have the keys in your possession.

Check-in:

Our check-in will normally commence two and a half (2½) hours prior to the scheduled departure time flight and close forty five (45) minutes prior to the scheduled departure time of the flight.

Passengers must present themselves at check-in with their Booking Reference and a current photographic ID which is: for international flights a valid passport; for GCC flights a valid passport or GCC National Identity card; for domestic flights a valid passport, GCC national Identity Card or KSA Iqama, together with any other travel documentation required for the journey they are undertaking.

It is the Passengers’ responsibility to ensure that they have the necessary valid documentation, including visas, to meet the immigration requirements of their destination. We reserve the right to refuse carriage to any Passenger whose documents do not appear to be in order or unsatisfactory. Should this happen we will not make any refund or provide any alternative flight. We would also draw your attention to Article 13 of our Conditions of Carriage.

Minimum Check-in Time:

Passengers who require assistance and who have arranged this in advance, we recommend that they check-in two and a half (2½) hours prior to scheduled departure time.

Similarly, passengers travelling with a non standard item of Baggage, for which they have obtained confirmation that the item of Baggage shall be carried, should also check-in two and a half (2½) hours prior to the scheduled departure time.

Passengers failing to check-in by the required minimum check-in times may not be accepted for travel and may forfeit their seats. Passengers who fail to check-in within the times specified will not be entitled to a refund or credit. In such circumstances they should contact a member of our staff or our Authorized Representatives who may be able to assist in purchasing seats on the next available flight.

As Passengers and their Baggage are subject to security screening throughout their journey, it is recommended that you ensure that your Cabin Baggage is packed in such a way that, if you are requested to do so by airport personnel, you will be able to transfer any and all of your articles into your Hold Baggage.

A Baggage Receipt shall be issued for each item of Baggage you check-in to be loaded into the aircraft hold, please ensure you retain the Baggage Receipt until such a time as you may be convinced that your Hold Baggage has been satisfactorily delivered to you. A Baggage Tag will be affixed to each piece of Hold Baggage displaying the flight number and destination you are travelling to.

Connecting Flights/Transfer Baggage:

Please note that we do not operate a connecting flight service with any airline and therefore, if you have an onward flight, you will need to check-in with your Baggage for each portion of your journey. We are unable to accept responsibility for your making of any onward flight connections.

Boarding Pass:

Once you have completed the check-in process, we will issue you with a boarding pass on which your seat number will be displayed.

Departure Gate:

You must make sure that you are ready to board at the departure gate at by the time informed to you upon check-in as failure to do so may result in you missing your flight. We reserve the right at all times not to carry you and your Hold Baggage if you fail to attend the boarding gate on time. Passengers who fail to attend the departure gate on time shall not be entitled to a refund, credit or free transfer of flights.

Denial of Boarding:

If we are unable to accommodate you on board a flight for which you have:-

· a confirmed Booking;

· a valid Booking Reference;

· for which you have checked-in within the specified minimum check-in time,

you shall be entitled to receive Denied Boarding Compensation as per Article 9 of our Terms and Conditions.

Conduct Onboard our Aircrafts:

Passengers should observe that smoking is strictly forbidden onboard our aircrafts and all necessary means shall be adopted to stop any passenger from infringing this policy.

We do not supply or serve alcoholic beverages to passengers on board our aircraft. Passengers are prohibited from consuming alcoholic beverages on our flights whether supplied themselves or supplied by a third party.

For safety reasons, we may forbid or limit the operation aboard the an aircraft of electronic equipment, including, but not limited to, mobile telephones; laptop computers; personal recorders; personal radios; MP3, cassette and CD players; electronic games or transmitting devices such as radio-controlled toys and walkie-talkies.

The use of hearing aids and heart pacemakers is permitted.

If, you are onboard the aircraft and we reasonably believe that you have engaged in an unacceptable behavior, including but not limited to; placing the aircraft, or any person tonboard in danger; deliberately interfering with the crew in carrying out their duties; failing to obey the instructions of the crew relating to safety or security; failing to obey the seat-belt or no-smoking signs; committing a criminal offence; allowing your physical or mental state to become affected by drink or drugs; failing to obey the crew’s instructions relating to the use of mobile telephones or other electronic equipment; failing to obey the crew’s instructions relating to drink or drugs; making a hoax bomb threat; threatening, abusing or insulting the crew or other passengers or behaving in a threatening, abusive, insulting or disorderly manner towards the crew or other passengers or behaving in a manner which causes discomfort, inconvenience, damage or injury to the crew or other passengers, or in any other manner in breach of any law, regulation or statute, we may take any measures we deem reasonable to prevent you from continuing your behavior, including restraint.

If, as a result of your behavior, we are forced to divert the aircraft to an unscheduled place of destination we have the right to have you arrested on arrival at the unscheduled destination and we may pursue prosecution and sue you for all costs incurred including the cost of diversion.

Please see Article 11 of our Conditions of Carriage for additional regulations

Contact Sama:

You can contact us in any of the following ways:-

Telephone 920005588 or +966 1 263 9500

E-mail contact@flysama.com

Postal Address

Sama LelTayaran Company Limited

PO Box 361662

RIYADH 11313

Kingdom of Saudi Arabia

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